Welcome Package

500% + 400 Free Spins

No win limit on slots
Free Spin Wagering
50× before withdrawal
Free Spin Win Cap
$30 (AUD)
Min. Qualifying Deposit
$15 (AUD)
Bonus Expiry
7-30 days

Contact 1win Casino

If you need help with 1win Casino, email our support team at support@1win-casino-au.click. Please provide enough information for the team to understand your question and assist you efficiently.

1win Casino operates under a licence issued by the Curaçao Gaming Authority (CGA), licence reference OGL/2024/587/0621, granted to operator 1Win N.V.
  1. Operator1Win N.V.
  2. Established2018
  3. Deposit Methods69 options including VISA, crypto & AUD bank transfer
  4. Game TypesSlots, live tables, crash games, eSports & more

How to get in touch

To contact 1win Casino, send your request by email to support@1win-casino-au.click. The support team can review your question and direct it to the appropriate area. When writing, use the email address linked to your account where possible, so your request can be identified more easily.

What support can help with

  • Account access, profile questions and verification matters
  • Deposit, withdrawal and other payment questions
  • Bonus terms, eligibility and related account queries
  • Technical problems, website errors or difficulties using account features
  • Responsible gambling requests, including help with account restrictions or a break from play

Information to include

Include your account email or username, a short description of the issue, and any relevant dates or transaction references. If the problem is visual or technical, attach screenshots if relevant. Do not include your password or complete payment card details in a message. Clear information can help support investigate your request faster.

Requests are usually answered within 24 hours, although response times can vary depending on the subject and the information required. Please avoid sending multiple messages about the same issue, as this may make it harder to track the original request.