Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the 1win Casino website, account services, games, payment features, promotions and other related services made available through the site. They are intended to set out the general rights and responsibilities of 1win Casino and each person who uses the services. Additional terms may apply to specific games, competitions, bonuses, payment methods or other features. Where additional terms are provided, you should read them before using the relevant service.

By accessing the website or opening an account, you agree to comply with these Terms & Conditions, the Privacy Policy, Responsible Gambling information and any other rules or notices published on the site. If you do not agree with any part of the terms, you must not use the website or its services. We may update these terms from time to time to reflect changes to the services, technology, legal requirements or operating practices. The updated version will apply from the date it is published, unless a different effective date is stated.

You are responsible for checking the current version of the terms before using the services. Continued use of the website after an update has been published will generally indicate acceptance of the revised terms. Nothing in these terms is intended to remove or limit any right or protection that cannot lawfully be excluded under applicable Australian law.

• You must use the website only for lawful purposes and in accordance with these terms.
• You must not use the website if doing so would breach a law, court order or other legal restriction that applies to you.
• You must not interfere with the security, operation or availability of the website.
• You must not use automated tools, bots, scripts or other methods to access or interact with the services unless expressly authorised.
• You must provide accurate and current information when it is requested.

2. Eligibility and player accounts

To use gambling services, you must meet the minimum legal age and all other eligibility requirements that apply in your location. For players in Australia, this generally means being at least 18 years old, subject to applicable law. We may request information or documents to verify your age, identity, location, source of funds or other account details. You must provide information that is complete, accurate and not misleading.

Each player should create and use only one personal account, unless we have expressly approved another arrangement. Your account must be used only by you. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account where you have failed to protect your credentials or have otherwise acted carelessly.

You must not sell, transfer, lend or otherwise make your account available to another person. You must also not use another person's account or payment method without proper authorisation. If you believe your account has been accessed without permission, you should stop using it and notify us through the available support process as soon as possible.

Verification and account review

Account checks may be completed when an account is opened, when transactions are made, when a withdrawal is requested, or at another time during the relationship. Verification can include requests for government-issued identification, proof of address, payment ownership, source of funds or other reasonable information. Until the required checks are completed, access to some features may be restricted and a transaction may be delayed or declined.

You must not provide altered, false, expired or misleading documents. If information cannot be verified, or if we reasonably suspect fraud, unlawful activity, a breach of these terms or a risk to the integrity of the services, an account may be restricted, suspended or closed in accordance with applicable law. Where permitted, relevant transactions may be reviewed and action may be taken to protect players and the website.

3. Deposits, withdrawals and gambling activity

Available payment methods, currencies and transaction requirements are shown on the website or during the relevant transaction process. You should use a payment method held in your own name or otherwise authorised for your use. We may refuse a payment method, request further evidence of ownership or apply reasonable processing controls where this is necessary for security, compliance or fraud prevention.

You should only deposit money that you can afford to lose. Gambling funds must not be borrowed for the purpose of gambling, and you should not use the service to manage money needed for rent, bills, food, debt repayments or other essential expenses. You are responsible for confirming that your chosen payment method permits gambling-related transactions and for complying with any conditions imposed by your bank or payment provider.

A deposit may be subject to verification, processing checks or technical delays. A transaction is not necessarily complete until it is confirmed in your account. If a payment is reversed, rejected, charged back or identified as unauthorised, we may suspend related activity while the matter is reviewed. You may be responsible for reasonable losses or costs caused by a payment made in breach of these terms, subject to applicable law.

Withdrawal requests may be reviewed before being processed. We may require identity, payment or account verification and may return funds through an appropriate method connected with the original deposit where permitted or required. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays, technical issues and other circumstances outside our reasonable control. Any applicable transaction conditions will be displayed before you proceed.

Game results, balances and transaction records may be affected by technical faults, communication failures, system errors or other events outside normal operation. If a material error occurs, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may void or review a transaction where a game or account has been affected by a clear malfunction, provided this is done consistently with applicable law and the relevant game rules.

• You are responsible for checking the selected stake, odds, game and transaction details before confirming.
• A bet or game entry may not be changed or cancelled after acceptance unless the relevant rules allow it.
• You must not exploit an error, vulnerability, pricing mistake or technical defect.
• You must not use funds obtained through unlawful activity or a third party's unauthorised payment method.
• You should keep your own records of deposits, withdrawals, wagers and account communications.

4. Promotions, content and acceptable use

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. These terms may describe eligibility, activation requirements, qualifying products, wagering conditions, expiry, maximum use, withdrawal rules and circumstances in which an offer can be withdrawn. You should read the applicable promotional terms before accepting an offer. If a promotional term conflicts with these general terms, the promotional term will normally apply to that offer only.

Unless the applicable offer says otherwise, promotions are intended for one person and one eligible account. We may limit, refuse or withdraw an offer where we reasonably believe it has been misused, duplicated, obtained through inaccurate information or used in a way that is inconsistent with its purpose. We may also correct an obvious error in promotional information. Any action will be taken subject to applicable law and the published conditions of the offer.

Website content and intellectual property

The website, including its design, text, graphics, logos, software, game interfaces and other content, is protected by intellectual property laws or used under permission. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not copy, reproduce, republish, modify, distribute, sell, reverse engineer or create derivative works from website content unless you have written permission or the law allows it.

You must not upload, transmit or distribute material that is unlawful, harmful, threatening, abusive, defamatory, discriminatory, deceptive or designed to interfere with the website. You must not attempt to gain unauthorised access to accounts, systems, networks or data, or use the service to distribute malicious code. We may remove material, restrict access or take other reasonable action where use of the website presents a security, legal or operational risk.

Links to external websites or services may be provided for convenience. External sites are controlled by third parties and may have their own terms, privacy practices and risks. We do not accept responsibility for content, availability, security or transactions on an external site. You should review the relevant third-party information before using it.

5. Responsible gambling, suspension and general provisions

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set personal limits, take regular breaks and avoid gambling when upset, tired, under the influence of alcohol or experiencing financial pressure. Tools or support options may be available through the website, including account limits, activity monitoring, time-outs or self-exclusion. Their availability and operation may depend on the service and applicable requirements.

You can request that your account be restricted, suspended or closed. A request may be subject to reasonable security and verification checks. During a self-exclusion or account closure period, you must not attempt to open or use another account. If you believe gambling is becoming difficult to control, consider seeking independent support from a qualified professional or an appropriate Australian gambling support service.

Suspension and closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, responsible gambling, verification, compliance, fraud prevention, technical protection or enforcement of these terms. We may also restrict access if the website or a particular service is discontinued, unavailable in your location or affected by an event outside our reasonable control. Where appropriate and legally permitted, we will explain the relevant reason and complete any required review.

Closing an account does not remove obligations that arose before closure. Any balance or transaction may remain subject to verification, payment checks, disputed activity, promotional conditions and applicable law. We may retain information where required for legal, regulatory, security, accounting or dispute-resolution purposes. The Privacy Policy explains how personal information is handled.

Availability, liability and complaints

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. Services may be changed, suspended or unavailable because of maintenance, network failures, software issues, third-party services, legal requirements or other events. You should maintain suitable device security, internet access and software when using the website.

To the maximum extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, misuse of an account, inaccurate information supplied by you, failure to protect login details, payment-provider action or your breach of these terms. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or limited under Australian law.

If you have a question or complaint, please use the support or complaints process made available on the website. Provide enough information for the matter to be identified, including the relevant account or transaction details where appropriate. We may request further information, review records and communicate the outcome through the contact method associated with your account. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights and protections available to Australian consumers.