Privacy Policy

Information we may collect

To provide an online casino service, 1win Casino may handle different types of personal information. The information collected depends on how a player uses the website, the account features accessed and the legal or security checks that may apply. We aim to collect information that is relevant to operating the service, protecting players and meeting our responsibilities.

Account and contact details

When a player registers or communicates with us, we may collect details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with support, including questions, requests, complaints and information provided when an account issue is investigated. These details help us create and maintain an account, respond to enquiries and provide important service messages.

Identity and verification information

Online gambling services may need to verify a player's identity, age and account information. For this purpose, we may handle identity documents, information shown on those documents, proof of address, information about a player's source of funds where relevant, and records of verification checks. Verification information may be reviewed to help prevent underage access, impersonation, account misuse, fraud and other unlawful activity.

Payment and transaction records

We may collect records connected with deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive information such as a transaction reference, payment status, partial payment details or account-holder information. We do not need to receive every detail held by a payment provider in order to record and manage a transaction.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, time spent on a page, referring links and information about how the website is used. This data helps us keep the website working, understand performance, identify unusual activity and improve the player experience.

How we use information

Personal information may be used for the purposes described below. The exact use depends on the type of information, the service requested and the circumstances in which it was collected.

• To register, administer and secure a player account.
• To provide casino services, process requested account activity and display relevant account information.
• To verify identity, age and account details, and to complete anti-fraud, security and risk checks.
• To process deposits, withdrawals and other transactions, and to keep accurate financial records.
• To provide customer support, investigate problems and respond to complaints, privacy requests or other communications.
• To detect, prevent and investigate fraud, money laundering, collusion, abuse, unauthorised access and other activity that may affect the service or its players.
• To comply with legal, regulatory, court or law-enforcement requirements that apply to the service.
• To maintain, test, troubleshoot and improve the website, account systems and security controls.
• To send essential service communications, such as account, security, transaction or policy messages.
• To send promotional communications where this is permitted and where the player has provided consent or another lawful basis applies.

Where information is used for analysis, security or service improvement, we may consider activity patterns and technical signals. These checks can help identify unusual account behaviour or technical problems. A security review may require additional information from a player before an account request or transaction can be completed. This is intended to protect the account, the service and other players.

We may combine information collected through the website with information created through account activity, support interactions, verification processes and transactions. We use this information for consistent account administration and to help ensure that records are accurate. We do not ask players to provide information that is unrelated to the service unless there is a clear reason for doing so.

Sharing information

Information may be shared with organisations that help operate, secure or support the casino service. These may include payment and banking service providers, identity and verification providers, technology and hosting providers, customer support providers, fraud prevention services, professional advisers and security specialists. Service providers should receive information only where it is relevant to the service they provide or to a required check.

Information may also be disclosed where necessary to comply with a valid legal request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or respond to a serious security incident. We do not provide more information than is reasonably needed for the relevant purpose. Information may be processed in Australia or another country where a service provider operates, subject to appropriate handling arrangements.

Cookies, device data and security

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file placed on a device that can help a website remember settings, maintain a session, understand website use and support security. Some cookies are necessary for account features and website functions. Other cookies may help with performance, preferences, analytics or communications.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, receive a notice before a cookie is stored or remove cookies already saved on the device. If necessary cookies are blocked, certain account or website features may not work as intended. Cookie settings can usually be changed at any time, but changes may affect the way the website operates.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods and staff or provider requirements. Security practices cannot guarantee that every risk will be eliminated, particularly when information is sent over the internet, but we take steps designed to reduce those risks.

Players are responsible for keeping their login details confidential and for using a secure device and connection where possible. A player should contact support promptly if they suspect that an account has been accessed without permission, login details have been exposed or personal information has been sent to the wrong recipient. We may ask questions to confirm identity before discussing an account or making changes.

Your privacy rights and requests

Players may have rights concerning the personal information held about them. These rights can depend on the circumstances, the type of information and the requirements that apply to the service. We will consider each request carefully and explain if a request cannot be completed in full.

• Access: request information about the personal data we hold and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing reason for us to keep or use it.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications at any time.
• Information about use: ask questions about how information is collected, used, shared or protected.

To exercise a privacy right, request access, seek correction or deletion, or withdraw consent to marketing, contact support@1win-casino-au.click. Please describe the request clearly and include enough information for us to understand which account or records are involved. We may need to verify the identity of the requester before providing information or changing account records. This helps prevent someone else from obtaining or altering personal information.

Deleting information or withdrawing marketing consent does not necessarily close an account or cancel a transaction that has already been requested. A player may still receive essential messages about account security, transactions, service operation or important policy changes. A marketing preference change should stop promotional communications, although a message that was already prepared or sent may still arrive.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account and service administration, for security and dispute handling, or for other valid business and legal purposes. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, verification, payment, support and security records.

When information is no longer required, it may be deleted, securely destroyed or de-identified, subject to technical, legal and operational considerations. A deletion request may therefore be limited where records must be retained, where keeping them is necessary to investigate fraud or protect the service, or where deletion would affect the rights of another person.

Policy changes and further information

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply to information handled after it is published. Players should review this page from time to time, particularly before providing new information or using a new account feature. Where a change is significant, we may provide an additional notice through the website or an account communication.

If a player has a question about this Privacy Policy, wants to understand how their information has been handled or wishes to make a privacy request, the player can contact support@1win-casino-au.click. We will review the request and respond in a reasonable manner, taking account of the nature of the request, the information available and any verification needed to protect personal information.

By using the website, a player acknowledges that information may be handled as described in this Privacy Policy. Where consent is required for a particular activity, the relevant choice will be presented separately where practicable. Consent can be withdrawn for marketing at any time by contacting the privacy email above, without affecting processing that is necessary to operate an account, complete transactions, conduct verification or meet legal obligations.