Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, including wagers made after a previous win or loss. Casino games are designed for entertainment, not as a reliable source of income. Before you play, consider whether the money you plan to spend is money you can comfortably afford to lose.

A sensible approach is to decide your budget and playing time before you begin. Once your budget has been used or your planned session has ended, stop playing. Do not increase your spending because you are close to a win, trying to recover a loss or feeling pressure to continue. A short break can help you review your choices before placing another wager.

Practical ways to stay in control

• Set a gambling budget using only disposable funds, and keep it separate from money needed for rent, bills, food, savings or other essential expenses.
• Set a time limit for each session and use a reminder to help you finish when the planned time has passed.
• Decide in advance how much you are prepared to lose and do not add more money when you reach that amount.
• Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not chase losses by increasing bet sizes or playing for longer than planned.
• Keep a record of your deposits, wagers and withdrawals so you have a clear view of your activity.
• Talk openly with someone you trust if gambling begins to affect your mood, finances or relationships.

Gambling outcomes are determined by the relevant game rules and chance. Previous results do not predict future results. A losing streak does not mean a win is due, and a recent win does not make another win more likely. Strategies, patterns and systems cannot remove the risk of loss.

Age and account responsibility

You must be at least 18 years old to gamble in Australia. Never allow another person, including a young person, to use your account. Keep your login details private, use appropriate device security and log out when you finish playing. If you believe someone underage has accessed an account or gambling service, stop the activity and raise the matter through the available account support channels.

Tools to manage your play

Depending on the account and services available to you, responsible gaming controls may help you manage deposits, spending, session length or access to gambling. These tools are intended to support your decisions, but they should not replace careful budgeting or professional help. Read the information shown in your account before activating a control, including how it operates and whether it applies immediately or from a later time.

Limits and reminders

• Deposit limits can help restrict the amount added to an account over a selected period.
• Wagering or spending limits can help you manage the amount used for gambling.
• Loss limits can help you stop after reaching a predetermined level of loss.
• Session reminders can prompt you to review how long you have been playing.
• Time-outs can provide a temporary break from gambling.
• Self-exclusion can prevent access for a chosen period or until a further review, depending on the option available.

Choose limits that reflect your personal budget rather than the maximum amount you could deposit. A limit is most useful when it is set before gambling begins and is not changed in response to emotions or recent results. If you find yourself repeatedly trying to raise a limit, bypass a restriction or open another account to continue playing, stop and seek support.

Taking a break or closing an account

If gambling is becoming difficult to manage, consider taking a break or requesting account closure through the available account settings or support channels. Tell the operator that you want to stop gambling and ask what account protection options are available. Do not continue to deposit or play while waiting for a decision about a restriction. If you have multiple gambling accounts, review each one and consider using a broader self-exclusion service where one is available in your area.

Account restrictions are not a substitute for support. If you have concerns about gambling, combine practical controls with help from a qualified counsellor, financial counsellor, doctor or recognised gambling support service. Support can help you understand the reasons behind your gambling and create a plan that is suitable for your situation.

Protecting your finances

• Use only payment methods that belong to you and never use another person's account without permission.
• Review transaction records regularly and report activity that you do not recognise.
• Keep gambling funds separate from household money where possible.
• Consider asking your bank or financial institution whether gambling transaction controls or other account protections are available.
• Do not rely on future winnings to pay debts or meet essential commitments.
• If gambling has created financial pressure, seek independent financial counselling as soon as possible.

Recognising when gambling may be a problem

Problem gambling can affect people of any age, background or income. It may develop gradually, and a person may not recognise the change at first. The important question is not only how much is being spent, but whether gambling is affecting control, wellbeing, relationships, work, study or financial security.

You may wish to pause and seek support if any of the following statements describe your experience:

• You gamble for longer than you intended or spend more than you planned.
• You increase your bets or deposit more money to try to recover losses.
• You feel restless, anxious or irritable when you cannot gamble.
• You think about gambling frequently or find it difficult to focus on other activities.
• You hide your gambling, losses or account activity from family, friends or colleagues.
• You borrow money, miss payments or use funds intended for essential expenses.
• You have arguments or relationship problems because of gambling.
• You neglect work, study, health, family responsibilities or social activities.
• You make repeated promises to stop or cut back but return to gambling.
• You feel guilt, shame, hopelessness or significant stress after gambling.
• You gamble to escape loneliness, sadness, anxiety or other difficult feelings.
• You have tried to close an account or set a limit but looked for ways to continue.

What to do if you are concerned

If any of these signs apply to you, stop gambling and speak with someone you trust. You do not need to wait for the situation to become severe before asking for help. A gambling counsellor can provide confidential guidance, help you understand your options and support you in making practical changes. A financial counsellor can assist with budgeting, debts and financial planning.

It can also help to tell a trusted person exactly what support you need. For example, you could ask them to help you review your spending, stay with you while you activate a restriction or check in with you during a break. Choose support that is respectful and does not encourage further gambling.

Urgent support

If gambling has left you feeling unsafe, overwhelmed or at risk of harming yourself, seek urgent help immediately through local emergency services or a crisis support service in Australia. If someone close to you is in immediate danger, do not leave them alone and contact emergency assistance. Gambling-related stress can feel intense, but help is available and the situation can change.

Support, complaints and player protection

Players in Australia can seek help from recognised gambling support organisations, qualified health professionals, financial counsellors and community services. These services may offer information, counselling, support for affected family members and help with financial concerns. Search for a service in your state or territory, or ask a doctor or other trusted professional to refer you to appropriate support.

Family members and friends can also be affected by another person's gambling. If you are supporting someone, protect your own finances, set clear boundaries and avoid covering up losses or borrowing money on their behalf. Professional advice can help you respond safely and constructively.

Contacting 1win Casino about responsible gaming

If you need help with an available limit, time-out, self-exclusion request or account restriction, use the support or account management options provided on the website. Please give clear information about the protection you are requesting and follow any instructions shown during the process. Do not provide your password or sensitive security information to another person.

You can also use the available support channels to raise a concern about account access, underage gambling, an unrecognised transaction or a responsible gaming matter. Complaints should include enough information for the matter to be reviewed, but you should avoid sending unnecessary personal or payment information through an unsecured channel.

Our shared responsibility

Responsible gaming works best when players and gambling operators both take appropriate steps. Players should provide accurate information, follow account rules, protect their credentials and use available controls when needed. Operators should provide clear information, apply relevant account protections and respond to responsible gaming concerns in accordance with their policies and applicable requirements.

No control can guarantee that gambling will remain risk-free. If you are unsure whether gambling is suitable for you, the safest choice is not to gamble. Take time to consider your circumstances, set boundaries before playing and ask for help early if those boundaries become difficult to maintain.